Shipping policy

At Garden Roots and Savoury Outlet, we are committed to ensuring that your order reaches you safely, securely and within the expected delivery timeframe.

1. Order Processing

Orders are processed once payment has been successfully received and confirmed.

Orders are generally prepared for dispatch within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, promotions or public holidays, processing times may be slightly longer.

2. Delivery Areas

We currently deliver to addresses within South Africa.

Delivery availability may vary depending on the destination and courier coverage. If your area is not serviceable, we will contact you to discuss the available options.

3. Delivery Times

Once your order has been dispatched, delivery times may vary depending on your location and the courier service used.

Estimated delivery timeframes will be communicated at checkout or after your order has been dispatched.

Please note that delivery timeframes are estimates and may be affected by circumstances outside of our control, including courier delays, adverse weather, public holidays and incorrect or incomplete delivery information.

4. Delivery Fees

Delivery fees are calculated based on the delivery address, order size and/or applicable courier charges.

The applicable delivery fee will be displayed at checkout before you complete your purchase.

5. Tracking Your Order

Where a tracking number is available, it will be provided to you once your order has been dispatched.

Customers are responsible for ensuring that the contact and delivery information provided at checkout is accurate.

6. Incorrect Delivery Information

Please carefully check your delivery address, contact number and other delivery details before completing your order.

Garden Roots and Savoury Outlet cannot be held responsible for delays or additional delivery costs resulting from incorrect, incomplete or outdated information supplied by the customer.

7. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us with your order number so that we can assist with tracking the shipment.

If an order is confirmed as lost by the courier, we will work with the courier to resolve the matter and determine the appropriate next steps.

8. Damaged Orders

Please inspect your order when it arrives. If your package or products have been damaged during delivery, please contact us as soon as possible and provide photographs of the damaged packaging and products.

We will assess the matter and assist you in accordance with our returns and refund policy.

9. Delivery to the Correct Address

Customers are responsible for providing a complete and accurate delivery address, including unit numbers, building names and any relevant access instructions.

If a courier is unable to deliver because the provided information is incorrect or the recipient is unavailable, additional delivery charges may apply for re-delivery.

10. Contact Us

If you have any questions regarding your order or delivery, please contact Garden Roots and Savoury Outlet through the contact details provided on our website.

 

Garden Roots and Savoury Outlet